Description
Service Desk Agent, L1 | Espoo, Finland | Finnish OR Swedish speaking | 1 years contract (extendable)
I am currently recruiting for a Service Desk Agent, L1 B, to work for a minimum of 1 year in Espoo, Finland.
The candidate must have fluent Finnish or Swedish language skills, which is a mandatory requirement, as well as English language skills.
Day to day tasks for the Service Desk Agent, L1 (Finnish OR Swedish speaking), role:
- Provide first level call, email, and chat support to customer's PC, including software and hardware related issues.
- Assign unsolved cases to the appropriate IT teams.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in the native language
- Instruct users on ICT processes
- Manage the ticket progress from end to end and communicate with higher tier resolver groups
Techbnical skills required for the Service Desk Agent, L1 (Finnish OR Swedish speaking), role:
- Typing skills (50 words per minute)
- At least 6 months Experience in Call Center/Help Desk/Customer facing environment OR Education at bachelor level (university)
- Functional understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network, and Sharing Center, Internet Explorer)
- Functional understanding of Microsoft Word, Excel, PowerPoint, Outlook
Shortlisting immediately - phone interview this week.
This role is suitable for a Service Desk Agent, L1, Finnish OR Swedish speaking, who is looking to work in a professional team within a successful company.
If you are interested in this position, please submit your CV for consideration now!