Description
Venesky-Brown's client, a public sector organisation based in Edinburgh, are currently looking to recruit a Content Administrator for an initial 3 month contract on a rate of c.£/day (inside of IR35).Responsibilities:
Manage the content within our client's Assyst IT Service Management application.
Work with subject matter experts to assess user needs and produce new portal content which is easy to read and conveys information clearly and concisely.
Manage and prioritise content creation and change requests.
Work with the rest of the team to improve the end user portal and wider digital workplace, helping to prioritise and test developments.
Support users to make the most of the end-user portal through advice and trouble-shooting, as required.
Requirements:
Experience of using the Assyst IT Service Management tool.
Experience of working within an IT Service Delivery environment.
An awareness of ITIL and IT Service Management.
Experience of working with a content management system, including using HTML to produce online content.
Excellent writing skills including impeccable spelling and grammar. The ability to convey complex information in a clear and concise manner, often to tight deadlines, ensuring current accessibility standards are adhered to.
Good organisational skills, the ability to manage competing priorities while working on your own initiative. The successful candidate will have proven problem solving skills, be able to research problems, seek solutions and to work with the team and suppliers to implement these.
The ability to positively influence colleagues and stakeholders, and where necessary, confidently and professionally challenging senior colleagues to ensure our principles continue to be implemented.
If you would like to hear more about this opportunity please get in touch.