Description
User Researcher
Clearance required- BPSS & DBS
Location-Newcastle
Interview process: 2 stages, 1st stage phone interview, 2nd Stage F2F interview
I'm heading up a project on behalf of a global IT consultancy that require a User Researcher to join their team on a major government project in Newcastle.
User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services.
Research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.
User Researchers are key figures in our service teams, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they need. They will support service managers by generating new and useful user insights and translating it into features and actions that will allow them to iteratively improve their service for users.
You should be experienced in using a variety of user research approaches necessary to reveal actionable customer insights.
You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
You will need to be confident in explaining user needs to senior civil servants, and for acting as a persuasive advocate for those needs both within the team and the department at large.
You will also be comfortable working with data, from gathering and analysis through to design and presentation.
What you will be doing:
Planning, designing and conducting full range of research activities necessary to support the design and development of government services
Conducting such activities in accordance with GDS expectations/standards
Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
Presenting findings and related design/business recommendations and customer insights to senior decision makers
What we are looking for:
The ability to make effective decisions using multiple sources on the solving of business problems
High attention to detail and fantastic problem-solving skills
Ability to be proactive and spot problems before they arise
Ability to build great relationships and trust with staff & stakeholders
A collaborative way of working
Enthusiasm and a positive can-do attitude
A passion for technology and providing great customer service
Previous experience of web-based service delivery.
Minimum Experience:
At least 2 years in public sector
Experience in leading user research in all the GDS phases
Must know the research methodologies
Know to run user research on digital assisted users
Have experience in setting up user research community
Have direct experience of working with senior user experience designers, user interaction designers, content strategist and content designers
Must have experience in qualitative and quantitative analysis
Must have experience working in multiple scrum team or scale agile