Description
Our Defence client are looking for an experienced User Researcher (SC Cleared).
Summary of the work
Responsible for identifying user needs and influencing service design to meet them. Will work closely with project team to iterate the service and to ensure compliance with the Government Digital Service Standard.
Who you will work with
The user researcher will support the service manager to ensure that our client meets its business objectives for enhancing access to historic records.
The user researcher will join a team which includes Service manager, Delivery manager, Delivery manager, Technical architect and developer.
The User Researcher will be expected to work with subject matter experts.
What you will work on
Deliverables; identify and engage users (including associated digital users) ; develop, document and exploit personas and user stories, work closely with a Developer and project team to iterate and test prototypes with users and service delivery organisations feeding into product iterations and content development through Beta product development cycles. Ensure compliance with Government Digital Service Standards and GDS Design Manual. Attendance at Service Standard Assessments.
Key skills and experience
- Experience of agile working alongside a developer and technical architect using user centred design practices to ensure user stories and user research are at the heart of product design.
- Proven ability to design services to meet valid user needs including planning, designing and conducting usability testing of prototypes.
- Experience of Mapping user journeys and creating personas.
- Excellent written and verbal communication including strong negotiation skills and the ability to influence external partners, suppliers and stakeholders.
- Experience creating and delivering user research sessions and workshops.
- Experience using analytics, research and insights to make improvements that meet user needs.
- Experience Delivering outputs in line with Government Digital Service Standard.
- Ability to Identify users and potential users of specific, niche services in the public domain and securing their participation in user research.
- Experience identifying assisted digital users and engaging them to ensure the service is designed to enable maximum digital take up.
- Proven ability to update user needs and user stories throughout the cycles of iterative product development to feed into prototype development and influence product direction.
- Understanding of Government Digital Service Design principles.
- Experience designing services for GOV.UK.
- Experience working in multidisciplinary agile teams.
- Experience of attending GDS Assessments and meeting the criteria for these assessments.
User Researcher (SC Cleared), User Research, Product Design, Service Design, User Journeys, Mapping, Creating Personas, User Research Sessions, User Research Workshops, Analytics, Research, Insights, User Needs, GDS, Government Digital Service Design Standard, User Stories, Agile, Scrum, SC Cleared, SC Clearance, Security Cleared