Description
Performance Analyst
Location: Newcastle
Initial Duration: 6 months
IR35: Out of Scope
I'm heading up a project on behalf of a global IT consultancy that require a Performance Analyst to join their team on a major government project in Newcastle.
Digital Performance Analysts sit at the heart of a team, working to specify, collect and present the key performance data and analysis for their service. The post holder will be part of a revolution in the way in which government continuously measures, assesses, and improves performance in transacting with the public.
Tasks:
Support the service manager in ensuring that their service meets the performance requirements set out in the Digital by Default Service Standard;
Communicate service performance against key indicators to internal and external stakeholders;
Ensure high quality analysis of departmental transaction data;
Support the procurement of the necessary digital platforms to support automated and Real Time collection and presentation of data;
Participate in the development for a vision for data/analytics architecture and workflow across digital
Share examples of best practice in digital performance management across government;
Identify delivery obstacles to improving transactional performance within departments and working with teams to overcome those obstacles.
Technologies:
Strong proficiency with Google Analytics and at least one other digital analytics platforms: instrumenting, administration and analysis
Detailed understanding of, and practical experience of using different data tools to transform and analyse different data sets
Experience of discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
Experience in conversion rate optimisation
Experience of gathering and understanding technical requirements and working with developers to build suitable technical solutions
Strong proficiency with spreadsheets
Experience of providing performance analysis and recommendations on digital public services.
Skills:
Experience of working in an agile, project-based environment, focussed on delivering user needs
Experience in AB testing/multivariate testing
Experience of measuring outcomes and ROIs in publishing and transactional environments
Experience of using digital analytics APIs
Experience with search engine optimisation tools
An understanding of, and practical experience with data analysis and visualisation tools, eg Google Refine, Tableau