Description
Performance Analyst
Whitehall Resources require a Performance Analyst to work with a client based in Newcastle upon Tyne.
Role Description:
Digital Performance Analysts sit at the heart of a team, working to specify, collect and present the key performance data and analysis for their service. The post holder will be part of a revolution in the way in which government continuously measures, assesses, and improves performance in transacting with the public.
Tasks:
* Support the service manager in ensuring that their service meets the performance requirements set out in the Digital by Default Service Standard;
* Communicate service performance against key indicators to internal and external stakeholders;
* Ensure high quality analysis of departmental transaction data;
* Support the procurement of the necessary digital platforms to support automated and Real Time collection and presentation of data;
* Participate in the development for a vision for data/analytics architecture and workflow across digital
* Share examples of best practice in digital performance management across government;
* Identify delivery obstacles to improving transactional performance within departments and working with teams to overcome those obstacles.
Technologies:
* Strong proficiency with Google Analytics and at least one other digital analytics platforms: instrumenting, administration and analysis
* Detailed understanding of, and practical experience of using different data tools to transform and analyse different data sets
* Experience of discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
* Experience in conversion rate optimisation
* Experience of gathering and understanding technical requirements and working with developers to build suitable technical solutions
* Strong proficiency with spreadsheets
* Experience of providing performance analysis and recommendations on digital public services.
Skills:
* Experience of working in an agile, project-based environment, focused on delivering user needs
* Experience in AB testing/multivariate testing
* Experience of measuring outcomes and ROIs in publishing and transactional environments
* Experience of using digital analytics APIs
* Experience with search engine optimisation tools
* An understanding of, and practical experience with data analysis and visualisation tools, eg Google Refine, Tableau
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.