Description
Business Analyst (Dutch Speaker)
We are currently looking for a Dutch speaking Business Analyst to help one of our large clients.
The Goal of the assignment is to provide general support for the team on a variety of topics.
The assignment consists of core business analyst work, meaning the following: Investigate and analyse, Align with business, Draft changes, Follow up technical assessment, Present changes in Change Advisory Board.
Follow up on development and testing.
Your role and responsibilities are as follows:
Change management
Evaluating the business needs and documenting the requirements in changes, working with the technical team to assess the requirement, providing test scripts etc.
Release management
Following up on the monthly releases, hosting calls to facilitate communication with the testers and technical teams.
Performance
Create changes based on the feedback from the technical team on how to tackle performance issues. Analyse how the issue can be tackled from different technical perspectives (eg database, code, job scheduling), investigate where the biggest impact is and how we can make the improvements measurable and sustainable. Help build a performance roadmap and clear plan of action on how to tackle performance issues including both quick win opportunities as a long-term approach with a focus on making the improvements measurable.
Problems
Review problems created by the technical team and review possible solutions with business. Focus on problems based on assigned priority related to business and technical impact and urgency.
Support analysis
Analyse the need for support to identify areas where the application, communication or support collaboration needs to be improved to reduce the number of tickets. Excellent customer service, interpersonal, communication and team collaboration skills.
MUST SPEAK and WRITE DUTCH
6 months Based in Antwerp