Description
DV ITSM Tools Architect (BMC Remedy)
Working in contract with a major organisation in Aldershot, this role is initially as part of a proposal team then moving into design, build and deliver.
The ITSM Tools Architect will develop high level designs and low level designs for a solution that meets all customer requirements.
Responsibilities include:
* Working with as part of a client facing bid team to design an ITSM Automation Platform with BMC Remedy
* Analysing client business, communication and functional objectives to develop a solution that enhances the client experience
* Providing leadership and knowledge to clients in technical qualification
* Documenting customer requirements and developing high level designs/low level designs
* Articulating the value proposition of the developed solution
The ideal candidate has gained experience in designing, developing and setting up the ITSM, ITOM and Automation platforms as a foundation, enabling business processes for clients.
Technical Skills (At least 3 of the following technical areas):
* IT Service Management Solutions (BMC Remedy, Service Now or equivalent solutions)
* Systems Management Tools (Nagios, CA Nimsoft, HP Operations Manager (HPOM), HP Operations Manager I (HP OMi), HP Business Service Management (HP BSM), Sitescope HP Network Node Manager (HP NNMi), Microsoft SCOM, IBM Tivoli/Netcool suìte or equivalent solutions)
* APM (Application Performance Monitoring) solutions: Dynatrace, AppDynamics, HPE APM Suìte or equivalent
* Client Portal/Catalogue Solutions (Remedy, ServiceNow portal, Propel, SharePoint, or equivalent client experience portal)
* Configuration and Discovery Tools (HP UCMDB, BMC Atrium, HP DDMI/UD, Service Now Discovery, Microsoft SCCM or equivalent solutions)
* Task Automation and Software Distribution Tools (HP Server Automation (HPSA), Ansible, HP Client Automation Enterprise (HP CAE), Microsoft SCCM or equivalent solutions), IBM Big-Fix
Other:
* Excellent interpersonal skills
* Strong team player, capable of working as part of a virtual and logical team and independently as circumstances dictate
* Strong MS Office skills eg Excel, Word and Project, Visio
* Fluent in English with excellent communication skills (both written and verbal)
* Customer, partner, 3rd party and vendor management
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