Description
For one of the largest companies, I am looking for 'Service Desk/Support - L1' for a 6 month project in Shannon, Ireland.
Must-have Skills:
* Understanding and experience of change management process.
* ITSM ticketing tools such as Remedy, Service Now.
* Remote desktop connectivity applications like Skype for Business, Windows remote assistance etc.
* Knowledge of Remote Desktop tools
* Working knowledge of ticketing system for Incident management.
* User account creation for Active Directory, Exchange Mailboxes, Distribution lists
* VPN and remote dial-in users
* MCP/MSCE/MSCA or HDI CSS or Cisco certification
* ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management
Please apply now if you are interested and available.