Description
About Us
Award winning IT services company whose clients include RBS, Sony, Walt Disney, UCL and leading law firms. Plan-Net with more than 28 years of history in the bag, is in the business of assured continuous business enablement.
Our people make all the difference and our brand turns the heads of talented people, inspiring them to join, stay and grow with us.
PURPOSE OF THE ROLE
We are looking for a good end professional Service Desk Analyst to join our team and support one of our clients in Leeds
We are looking for professionals to come in, do the job, look to improve how things are being done and set the benchmark in top quality performance to their peers.
We want to see someone who is driven and focussed and has the determination to succeed and someone who strives to be the best performer in the team.
The role will entail working amongst a mid-sized team supporting global offices remotely via telephone, email and web based products. The role will require someone with top quality communication (both verbal and written) and customer service skills.
Mon-Fri - 9 hour day (1 hour lunch, 8 working hours) between 8am and 6pm
A CURRENT/VALID DBS CLEARANCE IS ESSENTIAL
ESSENTIAL EXPERIENCE/SKILLS
1. Minimum of 9 months - 1 year Service Desk experience (PLUS CURRENT/VALID DBS CLEARANCE)
2. Windows experience, W7/W10
3. Office 365
4. Active Directory
5. Call logging experience within a recognised ITSM Toolset
6. Call handling experience
7. End to end call management experience
8. Experience in working to aggressive KPIs
9. Reliability and good punctuality skills are absolutely essential.
Keywords: 1st line ; IT helpdesk
INFORMATION SECURITY
This position is within the defined scope of Plan-Net's Information Security Management System (ISMS). The post holder is responsible for being at all times compliant with Plan-Net's Information Security Policy and all other policies, processes and documentation which relates to information security within the Company as outlined in the Plan-Net Staff Manual.