Description
You will interface on a daily basis to produce technical documentation for the Unified Communications project, which is required to deliver GFI for the continued development of support documentation (AESPs).
This includes:
- Support Task Analysis (STA)
- Work Instructions (WI)
- Knowledge Articles (KA)
- Build Guide
- Supporting Documents:
- Low Level Design (LLD)
- Solution Recommendation Document (SRD)
- Security Impact Statements (SIS)
- Disaster Recovery (DR) Plan
- Service Level Agreement (SLA)
- Test Plans
- Test Cases
- Backup Plan
Skills/Experience:
- DV clearance
- Experience compiling technical documentation to a high-quality standard for use by an audience with specified level of technical competence & baseline training/experience
- Experience producing Support Task Analysis (STA), Work Instructions (WI), Build Guide and Supporting Documents.
- Technical/product knowledge of Microsoft Unified Communications
- Technical/product knowledge of Oracle Unified Communications
- Technical/product knowledge of Dell Server Hardware
- Technical/product knowledge Server Virtualisation with VMware and Hyper V
- Technical/product knowledge of CISCO Unified Communications
- Minimum 3 years' experience as Technical Author
- Previous experience working within a Defence organisation
- Previous experience providing Technical Authoring, Reviewing and Quality Assurance of GFI documentation.
Technical Author (DV Cleared), Technical Writer, Microsoft Unified Communications, Oracle Unified Communications, Dell Server Hardware, Server Virtualisation, VMware, Hyper V, CISCO Unified Communications, Defence, Forces, Technical Documentation, Unified Communications, Supporting Documents, Support Task Analysis, Work Instructions, Knowledge Articles, Build Guide, System Operating Authority, Low Level Design, LLD, Solution Recommendation Document, SRD, Security Impact Statements, SIS, Disaster Recovery Plan, Service Level Agreement, SLA, Test Plans, Test Cases, Backup Plan, Develop Vetted, Developed Vetted, Develop Vetting, Developed Vetting.