Description
IT Support Officer (x2) required in South Glasgow to join a Public Sector Organisation for an initial period of 6 months.
Reporting to the IT Operations Manager, you will be responsible for managing the Organisation's Network across various sites in the region. You will be tasked with day to day support and troubleshooting of issues within infrastructure services ensuring you work within agreed SLA's within an ITIL environment.
This role would be suited to an all-round IT professional that has ample experience working in a 1st/2nd line support team. Alternatively, this role would be suited to a junior IT Engineer looking to take the next step in their career.
Responsibilities:
* Acting as the first point of contact for all internal Support issues, dealing with Service request and IT incidents
* Working to resolve issues to a resolution - Escalating to engineering team when required
* Efficient and effective communication to all end users and third parties
* Tracking calls and activity using ticketing systems
* Supporting projects with technical assistance when required
* Participate in regular team meetings - providing feedback and break down of issues/fixes
* Travel to and from other sites will be required from time to time
Skill set:
* Experience with MS Windows Server
* Experience administration and maintaining Windows Desktop Environments
* Solid knowledge of Group Policies
* Internet Protocols: TCP/IP
* Experience in administration and troubleshooting within Exchange 2010
* Extensive knowledge in Office 365 and Active Directory
* Virtualisation (VMware/HyperV)
* Cisco switching and routing
The role will involve travel to various sites in the region, so it important that you have a full driver's licence. Basic Disclosure also required for this role.
This is an urgent requirement so if you are interested, please apply with your most recent CV or get in touch with Shane Gray at Cathcart Associates to find out more information.
IT Engineer/Infrastructure Engineer/IT Support/2nd Line Support/Systems Administrator/Systems Engineer/MS Server/Desktop/Active Directory/Exchange/o365/Contract/ Glasgow/Falkirk/Stirling/Livingston/ Paisley/Motherwell/Ayrshire/Kilmarnock