Description
Job description for the role of Senior Genesis Engineer:
Job Purpose and primary objectives:
Design/Build/Configure & support implementation of Next Gen Genesis platform for Contact Center uplift
Key Skills/Knowledge:
Need Contact Centre Technical Lead with Genesys experience
Need sound knowledge on overall Contact Centre Domain
Administration of Genesys Contact Center. Create call flows, route points, add new users, check system logs, etc.
Collaborate with Genesys Professional Services and subject matter experts in installing and troubleshooting Genesys components
Provide on-call support to users by handling Service Requests and Incidents related to Genesys
Providing extensive experience with Genesys products (ORS,URS, Composer, SIP Server, ICON, INFOMART, Pulse, other).
Documenting design and build to enhance the technical documentation of solution.
Genesys routing and support implementation experience.
Strong knowledge of configuration and implementation of Genesys Framework.
Strong knowledge of GMS & Digital eService
Good knowledge of Genesys Infomart reporting.
Good knowledge of Genesys Workforce Management.
Conceptualizing and developing prototypes quickly in working with the product and architect.
Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.
Experience in leading/solutioning transformations from Legacy to Genesys omnichannel CTI/IVR/contact center setup
Contributing to the development of application design and coding standards and ensuring adherence across teams to said standards
Strong Knowledge on SIP infrastructure, Genesys Administrator, Genesys Administrator Extension(GAX), Agent Configurations (CME), Universal Routing Server (URS), and Genesys Workspace Desktop Edition (WDE)
Additional advantage with experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server (URS)
A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.
Experience required:
Strong in E2E implementation of Genesis platform
Hands on engineering and configuration skills of all core Genesis components
Employer details: The prospective employer is the Large Global IT Services giant. Provides opportunity for better performance, Reliability, Security, and Flexibility with good Bonus and Benefits Structure and have a good work Culture that everyone loves to work with.
We (Avance Consulting Services) are one amongst the UK's fastest growing talent acquisition companies. Head quartered in London, we are a global reach agency with a large presence in India (Gurgaon and Hyderabad) and United Arab Emirates (Dubai).