Description
Application Support Analyst
Location: Birmingham
Clearance: Please note that due to the timescales the client requesting profiles with an active DV clearance.
Sanderson Government and Defence are delighted to be presented with a well-established client who are looking for an Application Support Analyst to join their team for an initial 6 months contract.
Please note that the role falls inside IR35.
Essential skills
- Previous experience of Incident and Service Request Resolution using Service Management Tools.
- Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
- An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
- An appreciation of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
- Previous experience of working in a 2nd Line Application Support role.
- Ability to understand business logic, technical tools and be an analytic thinker.
Main duties
- A point of escalation for all Application related issues within the Applications and Data Team.
- Working alongside the second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
- Working within a service team monitoring components such as web Servers, applications Servers, log files, disk space and MS-SQL databases.
- Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
- Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve.
- Maintaining Middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
- Strong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.
Desirables
- ITIL v3 - Foundation Certification
- Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
- Previous experience of working in a 2nd Line Application Support role.
If you are interested to take on this exciting opportunity do not hesitate to apply for the Application Support Analyst role. To apply or for more information, please respond to this advert with a copy of your CV.