Service Desk/Desktop Support

Job type:
3 months
Sidestep Consulting Ltd
flag_no United Kingdom
project ID:

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Service Desk/Desktop Support Hardware Office SCCM Active Directory

Service Desk/Desktop Support

My fantastic client in Huntingdon is currently looking for a Desktop Support Engineer. This role will be to provide 1st/2nd Line technical support. The role will be a BAU Support role and will be to help with a backlog as well as potentially get involved in project work when required.

Key Deliverable's:

  • To provide technical support within a skilled Desktop support function:
    • To analyse & resolve IT incidents
    • Provide ITIL Second Level Service Desk functions for the partnership
    • To maintain system performance
    • To provide support for in excess of 150+ Corporate systems
    • Determine the priority of incidents with users/Desktop Analyst Team Leader
    • To provide where required bespoke IT guidance
    • To maintain and audit inventory of computer assets & software licences
    • To perform daily operational tasks such as server checks, system backups and data transfer routines
    • Carry out change management processes to the required standards when dealing with user requests
  • To contribute in IT projects involving the Desktop Team and have a technical input where necessary.
  • Experience:

    • Experience of working in a Service Desk support function in a significantly sized organisation supporting 2000+ networked PCs and 100+ Servers
    • High awareness of Customer Care - the Desktop Analyst role is a high-profile function delivering its services to the whole of the Council & Elected Members
    • High level of technical skills, troubleshooting PC hardware, software & networking issues
    • Sound programming skills (MS Office 365 preferred)

    This is a 3-month contract paying £120-140 per day depending on experience.

    If you are a solid Service Desk/Desktop Support Engineer with experience of Active Directory, Office, SCCM and Hardware then please forward your CV ASAP as interviews are being arranged immediately.