Description
Senior Operate Landscape Manager
The Senior Operate Landscape Manager (Snr OLM) is end-to-end responsible for supportability and reliability of HR portfolio in the IT Service Operations organization providing efficient and effective services. Manage multiple suppliers supporting the organization's applications to ensure issues and problems are resolved end to end. Provide technical advice for changes to application architecture design. Guide and advise others being the subject matter expert in technical/operational aspects.
Accountabilities
- Understand the organization's HR IT landscape and architecture to manage end-to-end operational support across multiple vendors;
- Develop strategy for the continuous operational improvement of HR IT landscape, working with IT Manager, Business Interface and delivery teams to ensure smooth transformation. Supporting Workday roadmap through the various life cycle stages, from technical need through design and delivery;
- Ensure adherence to Shell framework for SOx, information security and regulatory compliance, and that relevant technical strategies, policies, standards and practices are applied correctly;
- Quickly develop an understanding of business needs to work with vendors to create and implement support processes that proactively resolve or identify issues before they become larger problems;
- Work with suppliers to advise on impact of technical exceptions, including requests for changes, deviations from specifications, etc. Ensure that there is proper technical assessment of all such exceptions;
- Work with suppliers and internal stakeholders to mature support processes during and after project implementation;
- Identify opportunities for continuous improvement;
- Be end-to-end accountable for the Operate Landscape life cycle, working with the Business Interface and Delivery Verticals to enable innovation.
Dimensions
The Senior OLM must be comfortable engaging with IM/IT managers, business analysts, and vendors to identify solutions to existing problems. The Senior OLM has to be able to translate complex technical issues into simple business terminology on which basis the Business Interface organization can make informed decisions.
This position will primarily interact with the HR transformation program. There will be a significant focus on new ideas and solutions that will eventually make their way into operational support.
Skills & Requirements
- Educated to a degree level, preferably in Information Technology or similar;
- Experience with Workday Implementation Methodology - managing Workaday project delivery with direct experience in delivery of solutions within a consulting environment/corporate environment; managing Workday implementations through the various life cycle stages, from technical need identification through design and delivery;
- Knowledge of service support, operation & design processes (ITIL);
- More than 5 years of experience in IT. application support;
- Working understanding and experience with Agile and DevOps mindsets and methodologies;
- Knowledge and experience in ensuring supportability and transition of new solutions and tooling into support;
- Knowledge of application landscapes including underlying infrastructure & application security concepts;
- Extensive business analyst experience in a wide variety of IT, technical and Business IT. facing roles and domains;
- Ability to champion continuous improvement changes and addresses any issues that might prevent those changes from being successful;
- Excellence in communication with different groups of stakeholders and for different purposes;
- Manage multi-suppliers in accordance with the service tiers through virtual teams;
- Ability to work with teams across organizational boundaries, different cultures and different time zones in a global, virtual environment;
- Coaching, influencing, negotiation, coordination, consulting and analysis skills.
Preferred
- Basis of Project Management knowledge in Project Delivery Framework;
- Basis of Financial Management knowledge managing the portfolio budget.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.