Description
Service Disk Engineer
70-75 Euro Per hour
Mons Belgium
6 months
SC Clearance
We are looking for an experienced individual to take on the role as a Service Desk Engineer for our globally renowned client based in Mons, Belgium. This role is broad and offers a great opportunity to be integral to a really exciting programme of work.
As Service Desk Engineer, the incumbent will serve as the first point of contact as NCSC technical assistance, performing troubleshooting through diagnostic techniques, escalating issues, updating tickets, maintaining documentation, and assisting Operations and Maintenance (O&M) Service Staff
The Service Desk engineer reports to the Head, Platform and Infrastructure Management Section and will work with engineers within Infrastructure Branch.
*Serve as the first point of contact for NCSC staff seeking technical assistance in a professional,
*Courteous manner over phone or email.
*Support the Initiation, preparation, follow-up and defence of the specialist applications upgrades in front of the Change Management Board;
*Creation of accounts for new users- Correctly logging incidents and faults, categorizing and prioritizing then in line with NCSC procedures.
Essential Skills for the Service Desk Engineer are the following;
*Ability to easily troubleshoot and resolve PCs related hardware, software, operating system, email, printing, and network issues
*2 years of experience with a qualification in an ICT related discipline.
*Expert level knowledge to support and administer Microsoft systems and environments including; Windows 10, Windows Server and Office
*Extensive experience in IT support to customers by providing technical support, ensuring that service level agreements are met
*A strong working knowledge of user and computer management via Active Directory
For more information please apply or get in touch with Joe at Certes.