Development Support Engineer

Renfrewshire  ‐ Onsite
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Description

Job Description

The ZOOM Development and Support Engineer is responsible for the development, installation, configuration and ongoing support of internally developed software and 3rd Party applications and their integrations. A zero-outage platform will be maintained.

The candidate will work within a global team, liaising between account teams and application owners to ensure that requirements are met and continuity of service is maintained during changes and incidents.

The candidate will be accountable to Operational and Engineering Delivery Management and will be responsible for assigned applications in terms of implementation, incident management, problem management and change management.

The candidate may be the subject matter expert for an application area, whilst maintaining knowledge of secondary application areas to maintain continuity of service. Out of hours on-call support is an important element of this role.

Must be able to obtain security clearance

Education and Experience

Bachelor's degree in Computer Science, or related field or equivalent work experience. May have Master's degree in related field. Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience

Technical Delivery

  • Capacity Management
  • Monitoring, planning and implementation of application capacity
  • Backup for other team members in case of non-availability
  • Cost Management
  • Ensure all services are billed properly at the end of month close
  • Incident Management
  • Ensure that incidents are resolve and logged within defined SLA parameters
  • Perform on-call duties within a defined rota
  • Problem Management
  • Overall technical ownership for designated applications
  • Security, Change and Problem Management responsibilities
  • Change Management
  • Coordination with application owners and change managers
  • Implementation of changes within defined parameters
  • Escalation
  • Available as an escalation point to assist team members
  • Identification of technical resource to support escalations

Business Acumen

  • Fluent English
  • Ability to work in a global team
  • Understanding of the business environment, processes and organization.
  • Strong interpersonal skills
  • Ability to work in a Matrix environment
  • Ability to follow project plans and work with project managers and application owners

Essential Skills

  • Ability to adapt to changing requirements
  • Inquisitiveness and a thirst to learn
  • Ability to think through and resolve complex issues
  • Knowledge of Change and Incident Management processes
  • Knowledge of Test Driven Development
  • Knowledge of programming techniques
  • Knowledge of coding standards
  • Must have developed production solutions using one or more of the following items per category (the more
  • items on each category and the more categories the best qualified):
  • Programming Languages: C#, ASP.NET, Web API, LINQ, JSON, Python
  • Microsoft Database and related Technologies: SQL Server 2017 or above, TSQL, SSIS, SSAS,
  • Tabular BI, Cubes, DAX, MDX
  • UI Frameworks, Libraries, and other Technologies: AngularJS, JavaScript, Typescript, IIS, Apache
  • Basic knowledge of other web and data technologies with preferences to:
  • Hive, Spark, Kafka, Scala, R
  • Experience of GitHub and RedMine

Desirable Skills

  • ITIL Foundation
  • Knowledge of networking technologies
  • Experience of advanced programming languages such as Java
  • Experience with Integration Technologies, including Enterprise Service Busses, Microservices, and APIs
Start date
ASAP
Duration
12 months
From
Hortor
Published at
19.02.2020
Project ID:
1895806
Contract type
Freelance
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