Description
Duties & Responsibilities
Knowledge of procedures and forms used to determine client eligibility
Analyze the nature and cause of errors to identify areas needing improvement in the department's processes and systems for determining eligibility.
Ability to analyze and evaluate information from a variety of sources.
Maintain records, and prepare reports and correspondence related to the work
Ability to function as a facilitator in a group setting
Ability to communicate effectively with others
Ability to maintain favorable public relations
Prepares reports of findings, explaining errors, citing appropriate regulations
Meets with Track Leads and managers to discuss findings and Recommendations
Develops, implements, and coordinates local office strategies, including corrective action plans and quality improvement strategies,
Participates in the development and execution of surveys and studies to provide the department with information for continuous quality
Plan and supervise activities for multiple, large-scale projects.
Set and manage project expectations ensuring all applicable functional areas engaged on the project.
Initiate and lead project planning activities such as Scope Definition and Management, Stakeholder Identification and Matrix Human Resource Management, Risk & Issues Management, Communication Management, etc.
Create and maintain a project schedule for each project by identifying and monitoring.
Control, track and report on project performance. Conducting regular team status meetings.
Executing and updating management plans as necessary.
Resolving and documenting issues.
Coordinate with other departments and organizational entities to identify and monitor issues, impacts, and dependencies.
Build and execute comprehensive training plans to ensure support group readiness for implementation.
Coordinate meetings, as needed, to initiate working sessions, resolve project issues, etc.
Promote continuous improvement by conducting, documenting, and communicating lessons learned.