Description
Senior Messaging Engineer (Skype/Microsoft Teams)
Candidate's required/essential experience
- Self-motivated Messaging and System Administrator (Skype & Teams) with experience of migrating from on premises Skype to Microsoft Teams
- Extensive knowledge of Microsoft O365 including the configuration and migration from Skype to Teams.
- Skype for Business Edge Services implementation for external or mobile client access and Federation
- Experience of integrating Skype for Business and Teams within telephony systems
- In-depth knowledge of Audio/Video/Web Conferencing, Session Border Controllers/Gateways, SIP Trunk Configuration, High Availability and Disaster Recovery, Federation, Persistent Chat, Office Web Apps, Firewall Rules, and Monitoring/Reporting.
- Proficient understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
We are recruiting for a self-motivated Messaging and System Administrator (Skype & Teams) with experience of migrating from on premises Skype to Microsoft Teams for an initial 3 months engagement.
Position Summary/Responsibilities:
- Responsible for managing the technical aspects for the design, configuration and migration within the larger project team, whilst also maintaining, where necessary the existing Skype for Business server infrastructure.
- Work with our 3rd party to develop the design and undertake the required configuration.
- Delivery of prerequisites as stipulated by 3rd party.
- Solution validation testing including troubleshooting and resolution of issues.
- Manage the migrate users from Skype to Teams.
- Provide end user support, including participating in walk-through demos of services and technical design.
- Diagnosis of incidents during the migration, problems and change implementation to include the writing of Change Requests and seeking the required approvals.
- Interface directly with the end users, project team and 3rd party to provide support.
- Troubleshooting and resolving complex problems.
- Ensure monitoring is in place and co-ordinate results from various parties, network, telephony, Firewalls etc.
- Undertake knowledge transfer to support teams (1st line, 2nd line)
Requirements
- In-depth knowledge of Audio/Video/Web Conferencing, Session Border Controllers/Gateways, SIP Trunk Configuration, High Availability and Disaster Recovery, Federation, Persistent Chat, Office Web Apps, Firewall Rules, and Monitoring/Reporting.
- Proficient understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Experience implementing Public Key Infrastructure (PKI) with Active Directory.
- Strong knowledge of PowerShell and .NET Scripting.
- Expert knowledge of networking concepts and technologies.
- Extensive knowledge of Microsoft O365 including the configuration and migration from Skype to Teams.
- A solid understanding of Windows Server , VMware, DHCP, DNS, Outlook, and OWA.
- Solid knowledge of enterprise messaging.
- Environments including but not limited to Active Directory.
- Analytical approach to solve complex problems in a complex, large-scale, and multi data-center environments.
- Microsoft Certified IP-PBX gateways, eg Sonus,QoS, AudioCodes
- Understanding of Real Time Communication Protocols, eg SIP
- Skype for Business Edge Services implementation for external or mobile client access and Federation
- Experience of integrating Skype for Business and Teams within telephony systems