Description
IT Service Manager in the KYC area
For one globally leading financial client in Amsterdam, I am urgently looking for an experienced IT Service Manager in the KYC area. The successful candidate will be working with a diverse group of colleagues in an agile team in a dynamic working environment.
What will you do?
- You support the continuous improvement of Services by supporting the IT custodian and/or Service Owner in making sure that squads and/or external suppliers comply to agreed service levels. You ensure alignment between new needs, existing service levels and non-financial risk requirements on behalf of IT custodian and/or Service Owner.
- You support the delivery of Secure and Compliant Services by monitoring compliance to risk policies and minimum standards on a tactical level of DevOps teams or SaaS suppliers. You provide support in solving impediments. You draft and get agreement on In Control Statements. You liaison with Risk 1st & 2nd Line of Defence (IRM). You report risk status to IT custodian and/or Service Owner.
- You are responsible for contracting and finance of related Services. Keep the Service Catalogue up-to-date, create and maintain service descriptions of services, draft and get agreement on Statement of Services (SoS). Ensure that the content of the SoS's is aligned with Infra and contracts with external suppliers. Conduct regular Service Review Meetings with Service recipients. Monitor contracts with internal and external suppliers. Support the Financial Dynamic Planning (MTP) with Asset owner and IT Infra. Monitor IT Service Costs and advise IT custodian/Service Owner accordingly.
- You support in setting up new Services or the on-boarding of new applications. Support IT custodian/Service Owner in arranging funding for new Service. Create charging model for new Service. Support IT custodian/Service Owner in defining organizational changes (service operating model) for new Service.
Your education, experience and background :
- Education at Bachelor/Master level with a strong background in IT.
- Service Management in IT: 5 years
- IT Risk Management: 2 years
- Domain experience: 2 years.
- Experience working in an Agile organization and banking environment
If you are the IT Service Manager in the KYC area my client is looking for then please do not delay in sending me your resume for immediate consideration.
Contract: 9 + months
Rates: Excellent
Location: Amsterdam
Nick Chinweerapunt
Account Manager
Gazelle Global Consulting