Service Desk Analyst - 1st Line Support

England  ‐ Onsite
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Description

Please note this is role is inside of IR35 and is for 1 month contract initially. Shift Pattern is an 8 hour day between 8am and 11pm.

My client requires a 1st Line Service Desk Analyst (x2) for an initial 1 month contract to cover an expectant increase in support calls. You will work on a shift pattern - 8 hour day (between 8am-11pm). Please note that my client requires both roles to start on 9th March 2020.

You'll take support tickets from all of the business throughout the UK, and you'll spend most days speaking to users, liaising with our internal resolver teams (like the Windows Team, the networks team and the deskside support team - some are based in Manchester and some at the other sites) and dealing with Third Parties (some are specialist Airport Tech companies, and others include Microsoft and hardware manufacturers). Our aim is to deliver a great IT customer experience to all our users, be they dispatching a plane in East Midlands or giving a presentation to the board in Head Office. During the night and at weekends, you'll be responsible for the delivery of IT service for at all our sites.

Start date
ASAP
Duration
1 month
From
Morson International (IT)
Published at
22.02.2020
Project ID:
1898281
Contract type
Freelance
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