Description
Service Transition Manager - *SC Clearance*
*Inside IR35 - paying up to £450.00 per day*
Location: - Newcastle
Triad are working with a leading Digital Service Provider and we are actively looking for an SC cleared Service Transition Manager to join their team based in Newcastle. As the successful candidate you will be responsible for the co-ordination and assurance of the development of the service management and delivery solution to support the delivery of new and changed services. You will have strong customer management and interpersonal skills and an in-depth knowledge of the service design area. The ability to align to a pragmatic and thorough design, considering any conflicting priorities of the account, internal operations and customer. The ability to hold a large and diverse operations team to a single agreed approach, and to ensure that there are no gaps between the various components.
Must-have skills:
- A detailed knowledge of service delivery concepts and techniques.
- A strong operational understanding of service supply chains.
- Experience of service delivery and operational support for major IT systems.
- The ability to coordinate coherent, concise, and readable criteria prior to acceptance into operational service.
Responsibilities
- Produce or support the production of the Operation Readiness review requirements, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.
- Liaising with programme management, service line and customer to assure delivery of quality service products are supportable.
- Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
- Planning for Service Operations, tooling, skills, staffing and volumes.
- Creating and maintaining ORR criteria to support solution development.
- Identifying and fostering common service delivery patterns and common sub-processes.
Required Qualifications/Skills
Essential:
- Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives.
- A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains.
- Experience of service Transition for major IT systems.
- Self-motivating, objective setting, and strong leadership skills.
- Negotiating, bringing consensus, with previous experience of running workshops.
- Team development and motivational skills.
- Written communications - clear technical writing and presentation.
Desirable:
- ITIL version 3 or 4
- Experience of Service Design
Other Information
If this role is of interest to you or you would like more information, please contact Laura Waddy or submit your application now!
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.
Triad Group Plc acts as an Employment Business for this contract position.