Description
We have an exciting opportunity for a technical presales consultant - Azure/365/storage/migrations to join a prestigious client in Southampton. Successful candidate will be proficient in Azure, 365, storage and migrations that can write really good time estimates for work and engage with customers.
Primary Accountabilities
*Design, develop and maintain products and services which support the on-boarding, in life management and support of the customer.
*To deliver customer and service excellence within the Customer Strategy Team ensuring all engagements, internal and external, are delivered to the required standard and within the delivery timescales.
*To complete technical installations, deliver customer projects on time and within budget to agreed standards.
*Responsible for proactively assisting with recommendations and delivery of solutions to customers maximising customer satisfaction and revenue growth.
*Proactively engage with the sales team including pre-sales activity to assist, promote and identify the correct solutions for customers where necessary.
*Support the new business team and where necessary work as part of the implementation team ensuring project delivery is implemented according to the recommendations.
*Keep up to date with best practice in our key products, suggest and recommend changes to the business and processes to improve the performance of a customer's IT service.
*Provide professional and expert technical support through the on-boarding process for Managed Services. The goal being a high level of customer satisfaction for any new business.
*Technical delivery of complex projects for customers including the planning, execution and washup of projects whilst working with the wider team and the Head of Project Delivery.
*Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth.
*Delivery of consultancy services for customers for within specialist technical areas and assistance in delivery of Technology Roadmaps where appropriate
*Deliver detailed costed time estimates to the sales team
*Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of company.
*Maintain high quality in delivery and sponsor continuous improvement. Own, maintain and adhere to all elements of the Company's ISO standards
Personal Attributes (required role behaviours)
*Passion for business success and meeting or exceeding targets
*Solution focused, takes accountability for own actions and constantly strives for greater results.
*Autonomous self-starter, able to acquire new knowledge and skills quickly
*Confident and professional with excellent interpersonal, negotiation, communication and presentation skills
*Customer and stakeholder focused
*Must thrive in a high growth, fast-paced work environment
*Resilient, remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.
Qualifications, Experience, Knowledge and Skills
Essential
*Successful proven track record in design and delivery of technical projects to customers
*Minimum of 24 months' work experience in a consultant's role in a managed service provider environment
*MCSE, VCP, CCNA or equivalent technical qualifications
*Proven experience completing migrations to Microsoft Office 365 and Azure
*Experience with Unified Communications, Voice networks and VOIP solutions
*Proven experience designing and supporting complex networks
*Proven ability in project planning and product management
*Excellent computing and technical skills
*Able to communicate clearly and concisely to all levels
*Exceptional coordination and planning skills
*Be able to acquire new knowledge and skills quickly and apply to business situations
*Excellent interpersonal, communication, negotiation, and presentation skills
*Knowledge and experience of Microsoft based solutions
*Proven experience in customer deployments and supporting large scale project implementations
*Extensive experience of installing and administrating MS Windows Server and Client technologies up to Windows 10 (minimum 48 months)
Desirable
*Degree level education or equivalent experience
*Recognised project management qualification, eg PRINCE2, MSP, APMP
*Demonstrable experience of Service introduction and 'Go to Market' processes
*Experience in an IT, Cloud or service-related industry
So if you are a technical presales consultant looking for your next exciting opportunity please apply today!
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Global Technology Solutions is acting as an Employment Business in relation to this vacancy.