Description
Benefits Customer Services Officer (Housing Benefits and Planning)
An exciting opportunity has arisen to join the Housing Benefits and Planning Team of our Client as a Customer Services Officer .
The role will be working on PAYE Umbrella company basis at the rate of £26.15 per hour.
The role is initially for a period of 2-3 months.
Purpose of the job:
- Process claims for Housing Benefit and Council Tax Support both accurately and quickly so that agreed targets are met.
- Ensuring that claims and changes are processed as per the targets set Pended and suspended cases are dealt with required timescales
- Maintain an up to date knowledge of procedures, regulations and systems and provide an awareness of other welfare benefits such as Universal Credit where appropriate.
- Consider and make recommendations on back dating benefit claims. Maintain a high level of customer care in all operations.
Required Experience:
- An experienced candidate to work in a customer-facing role
- Experience of working within a benefits environment and knowledge/awareness of Housing Benefit legislation (at least 2 years experience of processing benefit claims)
- Familiar with Microsoft systems (Word/Excel/Outlook) Use of Advantage Revenues and Benefits Systems would be essential
- CANDIDATES MUST HAVE A BASIC DBS FOR THIS ROLE.
Qualserv Consulting Ltd is acting as a Recruitment Consultancy/Employment Agency in relation to this vacancy and advert. Qualserv Consulting is an Equal Opportunities Employer.
Keywords: Benefit assessment, Local Authority, Housing Benefit, Social housing, Social benefits, Council Tax Support,customer-facing, Customer Services