2nd Line Support- SC Cleared

Job type:
6 months
LA International Computer Consultants Ltd
flag_no United Kingdom
project ID:

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2nd Line Support- SC Cleared
Location: Farnborough
Duration: 6 months

SC clearance Required

Based in our Farnborough office the Desktop Support team are responsible for providing 2nd line day to day desktop support (both software and hardware), plus supporting our remote users based around the UK; ensuring problems are handled in a timely and efficient manner, whilst maintaining high customer service standards.

We are looking for a contractor to join this team; ideally we are looking for a candidate that has been educated to 'A' level, or equivalent, standard. This position will report to the Client Services IT Manager.
*Investigating issues logged by users on the helpdesk using ServiceNow
*Ensure the end user is updated with progress via the appropriate communication method and the helpdesk tickets are furnished with notes/progress.
*Ensure helpdesk tickets are prioritised based on business impact and are dealt with in a timely fashion.
*Escalate support incidents when necessary and in a timely and consistent fashion.

Skills required for this Role:

The Helpdesk and onsite support would include:
*Support Calls
*Onsite & Remote Support
*PC imaging and Setup for New Users

Essential Skills & Experience

*Windows Desktop Operating System
*Active Directory
*Basic Networking/TCP IP/Broadband Setup
*Provide support for remote users including the use of ISPs, VPN and personal Firewall software
*Remote Desktop
*Endpoint encryption and protection
*Microsoft Office

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.