Project Leader Customer Travel Monitor

Job type:
Start date:
Adroit People Ltd
Published at:
flag_no Netherlands
Contact person:
Hema S
Project ID:

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As a project manager you are responsible for successfully setting up the 'customer travel monitor' and realizing the deliverables mentioned. This data analysis product will be developed in 12 months with a multidisciplinary team. Together with this team and the client, you determine the partial products to be realized and plan their delivery. This translates into a project plan. As a project leader, you are responsible for drawing up this project plan and reporting on progress. In addition to drawing up the project plan and monitoring progress, you are also responsible for the content and quality of the monitor. You ensure that the insights can be used by buyers at different levels. You ensure that these insights are robust, in a repeatable and traceable way. With each new insight, you make improvements to the next insight easier through process and / or product improvements.


This project has a number of deliverables: - Customer journeyso Initially on the basis of research questions o Parallel across the full width of the Allowances process- Process flows within the chain o Initially on the basis of research questionso Parallel across the full width of the Allowances process- Overview of and insight into the problems –such as chargebacks or administrative burdens- in customer journeys and / or process flows, and the buttons to turn; - Being able to properly measure the effects of interventions on (existing) process flows or customer journeys Ultimately, these first deliverables will lead to the use of the customer travel monitor to:

Requirements KNOCKOUT

3 years WO +

Organizational sensitivity Team player Communicative skills Flexible

Experience with customer journeys Experience with analytics products Knowledge of the processes of the Tax and Customs Administration is an advantage