Description
L3 engineer would have overall experience of 8+ Years managing large enterprise customers in this technology space
Expert knowledge in Exchange 2013, 2019 & Lync 2013, Skype 2019
Expertise in Deployment/Migration of Exchange 2013 to Exchange 2019
Installation & Configuration of Exchange 2019 & Skype 2019
Provide Level 3 support for email and messaging systems
Exchange 2019 - Jetstress Testing
Extensive hands-on experience in fixing Exchange & Skype Server issues
Exchange/Skype migration experience, scheduling migration batches and process management.
Configure tools for monitoring and use them to proactively identify issues within email & messaging systems.
Create and maintain technical documentation.
Extensive hands-on experience with troubleshooting Exchange & Skype environment related issues and provide escalated support for the migration issues.
Extensive hands-on experience with PowerShell scripting
Innovation through research and POCs to suggest the best possible solution for a given problem
Excellent oral and written communication skill
Good understanding with ITIL process and change management
Excellent troubleshooting, Analytical skills and interact with various internal and external teams (if required) as well.
Excellent documentation skills
Able to handle unforeseen situations