Description
Key Qualifications:
- You have high attention to detail and you are good at finding edge cases
- You have experience working on projects across languages and geos, multiple channels
- You are familiar with Agile development processes and testing methodologies, and you can scope/prioritize testing responsibilities
- You have good communication, organization and coordination skills
- You have strong analysis, problem-solving, and troubleshooting techniques
- You have experience prioritizing issues in problem tracking software applications
- You don't mind working independently
- You have knowledge of iOS and are familiar with the features of the iMessage application
- You are familiar with basic Machine Learning and NLP concepts
- You've worked with Chatbots, Conversational AI or IVR systems
- Additional language speaking/reading skills a plus, but not required
Core functions:
- Maintain an in-depth understanding of end-to-end experience and setups
- Define strategy for evaluating and maintaining customer experience across new geos and channels
- Work with cross-functional teams to validate the end-to-end quality
- Raise and prioritize gaps in experience-based based on solid understanding of expected experience
- Build a strong understanding of the overall program objectives to assist with triaging and troubleshooting issues to the correct teams
.If this role could be of your interest, please submit your CV for immediate consideration. For any questions do not hesitate to contact us*