Description
Microsoft IT Windows
Assist in the implementation of approved policies and procedures for operating system design, implementation and maintenance
Carry out operating systems upgrades and deployment
Provide support in the implementation and user acceptance testing of operating systems
Assist in the operation of a proactive maintenance cycle for operating systems and automate preventive/routine maintenance on systems
Perform daily operating system administration tasks, including hardware & software upgrades, Patch & Security patch management and maintain regulatory controls
Ensure optimal performance of all applications running on operating system environment through proactive tuning and preventive maintenance
Perform daily systems checks and correct any issues
Monitor systems performance and recommend adjustments to system parameters to ensure optimum performance and response time
Work with the User Support team to provide second level support to end users and ensure timely resolution of system problems
Prepare/compile agreed periodic activity and performance reports
Maintain security and data integrity
Implement and support audit and compliance regulations as per requirements
Key Tasks:
IT Infrastructure with focus on Microsoft products 2nd level support and Implementation
IT Infrastructure Performance Tuning and Troubleshooting
IT Infrastructure Monitoring and Reporting
Life Cycle coordination
Project involvements
Requirements:
Bachelor's degree in Telecommunications or Computer Science
At least 5 years' experience in IT industry including at least 2 years' experience of system development or operation service delivery
3 years' experience with Windows Enterprise Servers (2008 R2 at a minimum)
Previous Cloud experience is not required but exposure to Cloud Platform such Azure would be a plus
Microsoft Certified Solutions Associate (MCSA) certification for Windows 2008 or above products
Windows Server Management Tools (SCCM, SCOM, RDS License Server, IIS console) experience
Active Directory and group policy management experience
DHCP, DNS, DFS, PowerShell experience
VDI (VMWare) and Server Cluster administration experience
Advanced engineering and operations skills for Microsoft Messaging products and solutions: MS Exchange 2013+, MS Skype for Business, Mobile Device Management solutions, E-Mail Archiving, Collaboration, Office, Messaging, Transport encryption etc., Certificate mgmt. (MS PKI)
Solid skills with Citrix products 7.15 and above:
o Citrix XenApp
o Citrix XenDesktop
o Familiar with Citrix Director
o Familiar with Citrix Studio
o Familiar with Citrix PVS
o Citrix Netscaler
Skills
Experience: at least 5 years of experience in IT Infrastructure operation, implementation and management
Language: Fluent English, German is considered a plus
Other:
- Excellent communication skill and team player
- Fluent English(written and spoken) communication skills
- Provide a 24x7 service supervision through on call
- Available for international travel for training and knowledge transfer to 1st level support
Highly analytical and structured
Attention to detail
Think across boundaries
Team player, highly organized and self-managed
Motivated to learn & willing to share knowledge