Description
Support Analyst
One of my major transport clients is urgently looking for a Support Analyst for 6-12 months contract in Brussels, Belgium.
Responsibilities:
- You are involved in the functional support of Legacy applications
- You participate in improvement projects
- You investigate the cause of (functional) incidents and report on possible actions
- You analyze change requestswith the business and make proposals for implementation in collaboration with the developers
- You are a point of contact for developers
- You actively participate in the agile approach
- You will participate in the construction of reports and dashboards for keyburners and management
Profile:
- Good general knowledge of relational databases is a must (including general knowledge of relational databases is a must (including Oracle and Microsoft SQL Server), including writing SQL queries
- Be able to write small programs to process data (VBScript or python or any other programming language) - for example, to create reports
- Ability to model a dbase (Entity-Relationship, UML class diagram)
- Able to describe processes (for example use cases, UML activity diagrams)
- Good knowledge of Office365 tools (Word, Excel, Teams, ...)
- You have a structured approach to analysis
- You have knowledge of Agile/Scrum and notions of project management methodologies
Work and thinking level
Level of education/You have a degree in computer science or more than 5 years of experience in IT domains
Experience
Languages
English & French or Dutch, spoken & written IT knowledge
Apply now for immediate interviews!