Accounts Receivable Manager - Contract - Wroclaw - 3-5 months rolling

PL  ‐ Onsite
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Description

Accounts Receivable Manager - Contract - Wroclaw - 3-5 months rolling - Polish + French OR German speaking

Our client is urgently looking for a tri-lingual billing consultant to work on a contract role in Wroclaw, which owing to the current situation will be starting on a remote basis.

The person would need to speak fluent Polish and English as well as either French OR German and have experience based on the specification below:

Role: Team Manager
Minimum experience: 6-8 years (including 2-3 years of team handling experience)
Academics: CA/M.com/B.com/ICWA

Individuals in this role are responsible for ensuring accuracy of customer master, ensuring timely and accurate credit appraisals, reducing aging of receivables, reducing aging of unapplied cash, reconciliation of customer balances, handling exceptions arising from GL-SL reconciliations and leading the month end close process.

He/She will be responsible for creating SOPs, Process maps and FMEAs for on a routine basis, prioritizing and llocating work among teams, ensuring implementation of the operating mechanism and control framework on the floor, implementing projects, simplifying and standardizing processes and developing training content and facilitating training programs

Responsibilities:
- Achieve Individual SLA targets (TAT, accuracy) set as well the account level collective targets set for the team (quality score, resolution rate)
- Drive continuous process improvements by initiating and delivering process improvement projects
- Ensure compliance of all process requirements is not less than 100%
- Ensure that the buffer resources do not exceed 10% of the total headcount of the account.
- Ensure Productivity Improvement plan is as per the contract (min) OR Organizational norms established.
- Ensure Team Productivity levels are achieved as per the targets set year on year
- Ensure Process Health Score is greater than 95% as per the scores measured by DAG team.
- Ensure Utilization is greater than 85% or achieve the targets set by the Organization
- Ensure Customer Satisfaction and build relationships measured by team CSS
- Review team performance on process metrics
- Conduct internal/external client audits
- Identify development needs and ensure training fulfillment for the team (to be tracked against the training plan)
- Manage employee retention and engagement (Manage attrition within a target range and ESAT scores)
- Contribute to Recruitment (measure through participation in screening and interviewing candidates)
- Complete all mandatory training and certifications for self and team
- Direct Reports: 9 team members

Skills:
- End to end knowledge of OTC process
- Understanding of royalty estimation, accruals and true ups
- Experience in Cash Application and knowledge of various payment methods
- Good knowledge of reconciliation/Accrual activities
- Experience in Agresso ERP is desirable skill and not mandatory
- Knowledge of Collections process is preferred
- Ability to understand customer expectations and deliver accordingly
- Good working knowledge in MS Office especially MS excel and Visio
- Good written and oral communication
- Logical thinking and Query resolution
- Experience in preparing SOPs and exposure to tools such as Visio

Mandatory:
- Team Leading experience, Performance Management & Reporting
- Willingness to work in Day/night shifts
- Flexibility for role change
- Should be ready to travel on need basis

Please apply directly for more details.

Start date
ASAP
Duration
3-5 months rolling
From
K2 Partnering Solutions Ltd
Published at
08.04.2020
Project ID:
1918134
Contract type
Freelance
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