Description
Job Purpose
Team lead will have primary responsibility to deliver the services associated within the scope of agreement
Job Dimensions
Knowledge and Expertise Understanding of London insurance placement, Bureaux /Non Bureaux process, Insurance broker accounting, wholesale insurance or reinsurance or insurance operations, claims
Job Complexity
Specialty Insurance Operations
Communication Skills Influencing
Principle Accountabilities
1. Operational Excellence
• Deliver quality by building a knowledge organization, leading and guiding teams to build depth and breadth of technical expertise in respective functions
• Ensure all required parameters for achievement of Service Levels are complied
• Ensure implementation of quality check in place and maintain quality throughout delivery
• Ensure Maximum productivity and cross utilisation of resources
• Manage Escalations and client interactions as and when required
• Responsible for training and knowledge transfer within each business function Such as Placement, Insurer Broker Accounting, Premium processing and claims
2. SLAs Management
• Ensure all required parameters for achievement of Service Levels are complied
• Provide inputs with to the quality and training teams on various aspects so as to improve productivity
3. Employee Engagement Set standards for people excellence and create strategies for development of people and process knowledge
Relationships
Subordinates
• Day to day interaction with team members to review and provide guidance on exceptions
• Weekly interactions with line management to review BAU
Others Within the company:
• collaborate with operation managers to identify improvement opportunities and manage escalations
• Participate and proactively contribute to new project related initiatives
Outside the company:
• IB: markets and underwriters, intermediaries like Xchanging.
• Clients and the consumer services
Person Specifications
Education
Essential: Graduate/Post Graduate
Work Qualifications
Desirable:
ACII/CII/ London Market certifications would be an added advantage
Desirable: Leadership Skills Development
Experience Essential:
• 4 – 7 years of experience in insurance operations Desirable:
• Should have managed teams of over 10+ people and large specialty insurance operations
Knowledge
Essential: fundamentals of operations management, Insurance Accounting, Premium Processing
Skills & Abilities Essential:
• Analytical ability
• Communication and Negotiation skills
• Planning and Organizing
• Resource Management