IT Service Delivery Lead - Security, Strategy, Pharmaceuticals

Job type:
Start date:
6 months +
Published at:
flag_no Czech Republic
Project ID:

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IT Service Delivery Lead - Security, Strategy, Pharmaceuticals

A world renowned pharmaceutical organisation is seeking Delivery Lead to drive service excellence and continuous improvement within the framework defined by ISRM (Information Security Risk Management) Excellence.

The successful candidate will have experience in the following areas:

  • Experience working with multi-functional teams and handling relationships with Business/IT partners and Vendors
  • Demonstrable ability to work effectively and reciprocally in a large and complex Matrix organization
  • Provide operational management for respective function and support the function leads as well as the managers on the operational topics day to day. Support and plan key initiatives for the function.
  • Responsible for operational management for assigned function or unit
  • Drive service excellence and continuous improvement within the framework defined by ISRM Excellence.
  • Coordinate and support functions Communication, Training and Management. Support the functions managers and experts to focus on the overall priorities for the business, to maximize customer satisfaction
  • Support definition of the IT strategy for the functions relevant scope and be accountable for ensuring the strategy is tracked, benchmarked and updated for the area owned
  • Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions
  • Maintain Service and Project Portfolio of function or unit. Prepare function meetings and coordinate function initiatives and events
  • Point of escalation in function for support functions Finance and Procurement Take responsibility for overall productivity efforts within the function, including coordination of function specific tasks and close collaboration with Finance Coordinate and monitor ISRM process implementation within the function.
  • Take responsibility for function's internal communications and related change management
  • Support information governance activities within the function Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function