Description
Flint is looking for an Advocate IT Community Management professional with experience in managing Virtual live events.
Main Responsibilities:
- Day-to-day community support for all regions (interacting with customers to drive overall engagement).
- Frontline relationship builder and customer facing role.
- Planning and creation of specific online experiences (pre, during, post event) based on detailed research and local teams' input.
- Identifying best internal advocates to secure advocate led content opportunities.
- Planning and creation of challenges with company internal teams and external agency (weekly, monthly, yearly).
- Planning and creation of tailored and localized campaigns ( experiences ) strategically aligned with the companies key objectives and advocate personas.
- Increase of advocate engagement and acts of advocacy per user through tailored challenges and perking strategy.
- Interaction with the advocates: tracking responses, responding to comments, validating points, getting feedback for future challenges etc.
- Planning and development of top advocate program
Event Support
- Starting brand new virtual event & top advocate meet-up strategy.
- Supporting event management and logistics.
- Liaising with Company Live US, EMEAR & AUS event owners to keep up to date on the global Company Live plans and news.
- Liaising with our three event agencies that are used to executing Live company events.
- Work closely with regional leads on budget allocation for Company Live events.
- Support regional teams on Connects platform where necessary
Marketing Support
- Supporting with budget management and purchase orders.
- Supporting Head of Customer Advocacy with team diary management, team expense management, approval management,
Must have skills:
- 3+ years of experience in customer marketing, customer advocacy.
- Excellent communication skills (professional level of English required).
- Proven experience of customer community management.
- Proven Solid project management, reporting, and decision-making skills.
- Previous experience in large IT company.
- Ability to pick up new tools and familiarity with online community platforms
Nice to have:
- Bachelor's Degree is a plus.
- Teamwork.
- Self-management and initiative.
- Critical thinking