Helpdesk/Service Desk Analyst

East Lothian  ‐ Onsite
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Description

Helpdesk/Service Desk Analyst, Edinburgh, initial 3 months contract, up to £115 PD

My prestigious Client is looking for a number of experienced Service Desk Analysts to join Global Technical Support (GTS) team in Edinburgh on a 3 months contract basis.

Key Responsibilities:

* Providing support to the employees from global offices, where first time fix is the main goal.

* Fixing issues for employees via phone, web chat, email and ticketing systems, whilst contributing to the teams' continuous service improvement.

* Working collaboratively with wider teams, looking at ways to improve and automate current processes.

Essential Skills and Experience:

* Experience working as a Service Desk Analyst/IT Engineer is essential

* Experience working for the financial/banking sector

* Excellent communication skills with the ability to build collaborative working relationships

* An enthusiastic individual with a keenness to learn

* Ability to troubleshoot hardware/software/network issues

* An understanding of ITIL frameworks is highly desirable

* Experience with Active Directory and Windows Operating Systems

*All successful candidates will be required to undergo the Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment/Personal referencing and Criminal Record Basic Disclosure checks.

Please, do not hesitate to apply!

Start date
n.a
From
Harvey Nash
Published at
30.05.2020
Project ID:
1932503
Contract type
Freelance
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