Description
Monitoring of production incidentsDemand Management
ITIL Process Management
Management of incident resolution in relation to the Profession and technical teams
Lifecycle Tracking incidents to restore service
the climbing procedure launched if necessary
Communication with customers and hierarchy
Support for monitoring the implementation of the changes (monitoring, reporting, communication)
Monitoring the implementation of the guidelines
Preparation of reports: morning report, incidents, major events
Analysis of changes to take place in the production and delivery of recommendations.
Analysis and assessment of operational incidents so as to optimize the corrective and preventive actions.
Service management of applications for legacy applications or the Professions (monitoring, planning ...)
Classification and definition of priority incidents.
Demand Management.
Communication with customers.
Establishment of indicators.