Description
IT User Support Technician/Service Desk Analyst - 1st Line SDA - SC/EU SC Cleared
Sigonella, Sicily - Eur 25 - 27 p/hour
Start:
SC Clearance - SDA - Service Desk Analyst - User Support - hardware/software configuration - troubleshooting - incident management - tickets - resolution - Windows OS - iOS - Active Directory - AD - end user device installation - MFP multi functional printers - anti-virus AV McAfee
Duties
- Install and configure workstations (PC hardware and software) in a Windows environment
- Perform advanced analysis and troubleshooting of IT desktop services, in support of incident management processes
- Resolve incidents affecting end-users
- Create, track, resolve and close incident tickets
Experience
- At least 3 years of experience in installing and configuring IT desktop services and supporting incident management processes at level 1.
- Experience in troubleshooting and maintaining Windows OS and iOS-Experience with Active Directory
- Experience in installing and troubleshooting end-user devices, Multi-Functional printers and computer peripherals
- Experience in configuring antivirus software (preferably McAfee)
The position is based Monday - Friday on site in Sicily and requires a minimum of Active SC or EU SC Clearance to be considered.
SC Clearance - SDA - Service Desk Analyst - User Support - hardware/software configuration - troubleshooting - incident management - tickets - resolution - Windows OS - iOS - Active Directory - AD - end user device installation - MFP multi functional printers - anti-virus AV McAfee
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Damia Group is acting as an Employment Business in relation to this vacancy.