Technical Writer

Shropshire  ‐ Onsite
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Description

Technical Writer

Whitehall Resources are currently looking for a Technical Writer based in Shropshire for an initial 6-month contract.

Task Description:
- Create new content for Technologists inside and outside Government, such as documentation for Developers on how a product works; technical guidance on how to approach common problems.

Tasks:
- Become familiar with existing technical content and make recommendations on how it can be improved.
- Understand the GOV.UK style and align content appropriately.
- Work with technical and process experts to get an in-depth understanding of relevant programmes, projects and topics.
- Collaborate with User Researchers to develop a detailed knowledge of user needs.
- Run workshops and collaborate with technical design colleagues.
- Work with Content Designers to ensure there is a consistent approach in the user journey.
- Contribute to the Technical Writer community.
- Write and maintain documentation including information about APIs and Security.
- Ensure that documentation meets user needs for all user profiles.
- Help to plan and attend user research feedback relevant to the development team.
- Attend user research and incorporate design changes into the technical content.
- Work with the main platform team on areas like, authentication should be included in the documentation and overlapping areas of content use.
- Work at a strategic level so the project team can give more support to Software Engineers.
- Ensure that documents carry the vision, goals and API release roadmap so Vendors can plan accordingly.
- Ensure there is a clear protocol in place for how Software Vendors receive communications.
- Consider providing help and answers to Developers.
- Work with Policy and Subject Matter Experts to stay aware of any policy changes and communicate those to the relevant audiences.

Mandatory Technical Skill:
- Basic understanding of HTML and CSS is required

Mandatory Business Skill:
- Excellent communication and interpersonal skills.
- Extensive experience of technical writing for the web, with proven ability of creating content that is accessible and usable for the target audience.
- Understanding of usability and interaction design.
- Experience of needs analysis - be able to take existing content and identify gaps and overlaps. Awareness of user research methods and practice.
- Proven experience in using metrics and user feedback to define/refine content.
- Experience working in Agile teams.
- Experience leading workshops, collaborative design or pair writing sessions.
- Clear ability to collaborative and build useful relationships.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Start date
ASAP
Duration
6 months
From
Whitehall Resources Ltd
Published at
03.07.2020
Project ID:
1942605
Contract type
Freelance
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