Description
Technical Writer
Location: Telford
Initial Duration: 6 months
We are heading up a project on behalf of a global IT consultancy that require a Technical Writer to join their team on a major government project in Telford.
Task Description:
Create new content for Technologists inside and outside Government, such as documentation for Developers on how a product works; technical guidance on how to approach common problems.
Tasks:
Become familiar with existing technical content and make recommendations on how it can be improved.
Understand the GOV.UK style and align content appropriately.
Work with technical and process experts to get a in-depth understanding of relevant programmes, projects and topics.
Collaborate with User Researchers to develop a detailed knowledge of user needs.
Run workshops and collaborate with technical design colleagues.
Work with Content Designers to ensure there is a consistent approach in the user journey.
Contribute to the Technical Writer community.
Write and maintain documentation including information about APIs and Security.
Ensure that documentation meets user needs for all user profiles.
Help to plan and attend user research feedback relevant to the development team.
Attend user research and incorporate design changes into the technical content.
Work with the main platform team on areas like, authentication should be included in the documentation and overlapping areas of content use.
Work at a strategic level so the project team can give more support to Software
Engineers.
Ensure that documents carry the vision, goals and API release roadmap so Vendors can plan accordingly.
Ensure there is a clear protocol in place for how Software Vendors receive communications.
Consider to provide help and answers to Developers.
Work with Policy and Subject Matter Experts to stay aware of any policy changes and communicate those to the relevant audiences.
Mandatory Technical Skill:
Basic understanding of HTML and CSS is required
Mandatory Business Skill:
Excellent communication and interpersonal skills.
Extensive experience of technical writing for the web, with proven ability of creating content that is accessible and usable for the target audience.
Understanding of usability and interaction design.
Experience of needs analysis - be able to take existing content and identify gaps and overlaps. Awareness of user research methods and practice.
Proven experience in using metrics and user feedback to define/refine content.
Experience working in Agile teams.
Experience leading workshops, collaborative design or pair writing sessions.
Clear ability to collaborative and build useful relationships.