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Google Chatbot Developer

Rome  ‐ Onsite
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Keywords

Javascript Support Deployment C Documentation Developer User support liferay Ruby Design

Description

3 months - OFFSITE/ONSITE IN ROME - IMMEDIATE START

I am looking for a Google Chatbot Developer for a Client in Rome, Italy.

The aim is to quickly set up a pilot chatbot using the Google toolkit. Based on the outcome of the pilot the approach may be scaled up.

The developer will be expected to:

  • Work closely with the Automation team to understand the initial proof of concept completed and understand the scope of the pilot
  • Analyse relevant materials such as closed tickets and knowledge materials such as FAQs, escalation points or user support documentation
  • Develop a Project Design Document for the proposed pilot
  • Build a chatbot for use for supporting requests for ICT support
  • Integrate the chatbot with relevant channels, such as IFAD applications or BCM Footprints
  • Carry out systems and unit testing
  • Support user testing, resolving and managing any issues raised.
  • Support the deployment of the pilot and resolve and manage any issues raised post-deployment
  • Propose improvements for the pilot and solutions for scaling it up

    • Deliverables

  • Functioning chatbot built on google Dialogflow for ticket use, potentially for scaling up to other business areas
  • Integration of the chatbot with footprints as well as other communication channels such as Whatsapp or corporate applications such as the Intranet or the IT catalogue both built on Liferay
  • Technical documentation of the solution
  • User support for User Acceptance Testing and post go-live hyper care
  • Project updates on a regular (not less than weekly) basis
  • Periodic updates as required by ICT to report internally or to the Programme management or IFAD Senior Management

    • Technical Requirements, Experience

    • Proven experience of Chatbot Toolkits such as Google Dialogflow, Amazon Lex, or Microsoft Bot Framework. This should be accompanied by at least 4 professional production implementations
    • Proven ability to integrate a Chatbot with an existing system or API.
    • Proven ability to develop Chatbot interactions starting from FAQ and user's support documentation.
    • Proven experience with Google Dialogflow will be a plus.
    • At least 5 years experience of working in IT
    • University degree in Computer Science, Engineering, Mathematics or related discipline with at least five years of professional work experience as an engineer or software developer
    • Experience working with large codebases and open source technologies
    • Expert proficiency in at least one web stack, Ruby, C#, Java, Javascript
    • Excellent analytical skills
    • Keen understanding of user experience, in particular on optimizing the chatbot to provide the optimum experience of the user

    Functional Requirements:

    • Good knowledge of Chatbot industry

    In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon Skillsearch Limited having first sought approval of its client to find candidates for this position. Skillsearch Limited acts as both an Employment Agency and Employment Business

    Start date
    ASAP
    Duration
    3 months initial
    From
    Skillsearch Limited
    Published at
    07.07.2020
    Project ID:
    1943848
    Contract type
    Freelance
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