Description
European Citizen or someone who is staying in Europe for the last 5 years.Required experience / expertise
Specific experience required in:
? Development and implementation of operational processes/procedures within application and infra operations.
? Role specification, development and harmonization.
? Development and implementation of documentation frameworks
Meritorious experience / expertise
? ITIL
? Agile coaching
? Scrum/KanBan
? Project Management
Tasks & responsibilities
? Leading and establishing the uplift of the organization
? Preparation of personnel resource planning
? Monitoring the workload of the team members
? Monitoring all projects where there is involvement of the team
? Ensuring the implementation of and compliance with the rules of the game (processes, directives, operational agreements) in the team and provides change impulses within organization
? Ensuring that reports on the current and future situation are made in order to initiate corrective measures
? Identifying, assessing, and prioritizing risks in order to minimize, monitor and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities within the team and/or area of work.
? Builds up and develops long term client relationships
Other personal characteristics beyond competences
? Self-driven and motivated person who is eager to find solutions and actively seeks collaboration with others.
? Striving to understand the business and how it uses the IT systems, in order to be able to give better and more pro-active support.
? Technically and operationally skilled with strong leadership (recognized as a team player by the team members).
? Ability to develop and lead the implementation lean ways of working.
? Good in building and maintaining relations