Spanish Service Desk Analyst

Budapest  ‐ Onsite
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Description

Service Desk Analyst - L1 IT Support Service Desk, Microsoft Office Suite, Windows 7, Win8 or Win10 Operating systems, IMAC, Internet, Antivirus

Spanish-speaking is mandatory

Rate: negotiable

Duration: 12 months

Location: Budapest

Start date: Immediate/1 month

Great opportunity for a Spanish speaking Service Desk Analyst to join a leading IT company based in Budapest. You will provide multilingual IT Desktop support for an international customer.

Technical skills

  • Strong knowledge of desktop/laptop hardware
  • Very strong hands-on experience (H/W and S/W)
  • Good knowledge of Win 10, Win 7 & MS Office
  • Knowledge of Mac OS is preferred
  • Understanding of daily operations and delivery processes
  • Application/software installation and troubleshooting
  • Knowledge/exposure to ticketing tools (Service Now)
  • Windows system administration
  • Strong Troubleshooting Skills
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc.
  • Working knowledge of supporting computer peripherals, like printer, scanners, etc.
  • Touch/smart hands support of all network devices & Servers
  • Understanding of Active Directory, networking
  • Strong knowledge of server and network hardware
  • Very strong hands-on experience (H/W and S/W)
  • Strong knowledge of server and network equipment
  • Hardware, operating system & software knowledge
  • Touch/smart hands support of all network devices & Servers
  • Understanding of Active Directory, networking

Responsibilities

  • Provide first or second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details as per the process
  • Communicates with the client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Complies with Quality Health Safety Environment (QHSE) and IT policies
  • Liaises with clients, IT support groups and 3rd party providers when necessary
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change) of End-user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices, etc).
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Assists with Site Security Officer (SSO) on IT security issues and virus elimination
  • Assists Server Team & network team whenever touch support is required onsite for Servers in local server rooms or NW devices at a site.
  • Creates/maintain documentation
  • Special events coverage, meeting room & VCON & voice devices support
  • Local network support and/or assists centralized Network team
  • Manage the life cycle of hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Apps)
  • Maintain server room inventories, room layout and assets list
  • Centralized hardware and Spare part stocking and inventory management
  • Surplus equipment management
  • Break-fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
  • Asset disposal services
  • Hardware vendor coordination for Break-fix
  • Imaging & provisioning of devices. Setup and build workstations
  • Update AMDB including hardware and software
  • PC and other devices - logistics management
  • Coordinate activities with third parties to resolve the IT issues or complete service requests
  • Participate in the onsite implementation of simple and complex client change requests.
  • Follow standard operating procedures as documented in the knowledge management system.
  • Providing training/demo's when needed to end-users
  • Onsite admin tasks eg backup, OS migration.
  • Manage the life cycle of Network hardware, including installation or replacement of Back Office equipment such as network hardware (Routers, Switches, wifi controller, wifi Aps)
  • Network cable and fiber management for circuit installation
  • Network hardware checks and reboots (including on-demand)
  • Manage network-related assets and connections
  • Activities such as moving and setting up cables, hardware, etc
  • Escort service/maintenance providers to server rooms, IDFs or MDFs, office areas or any location to replace equipment, including off-hours when maintenance is required

Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.

Start date
Immediate/1 months notice
Duration
12 months
From
Empiric Solutions
Published at
09.07.2020
Project ID:
1944704
Contract type
Freelance
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