Description
Our client, a Global Consultancy Organisation is seeking experienced RECAL Analyst to come onboard on a contract basis. This role will be based remotely.
As a RECAL Analyst you will work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a Pensions Review Project. You must have minimum 6 months experience of using RECAL software.
The role
Carrying out case reviews, reviewing various provider responses and progressing cases through an agreed process flow
Review data and evidence gathered in line with the scope of the customer complaint in order to assess eligibility
Where required, liaise with relevant 3rd parties via phone
Calculate compensation due to eligible customers using RECAL software in line with process and procedures and COMP rules
Produce required response letters
Work with a claims management workflow system
Ensure data protection remains a focus
Essential Experience
Minimum 6 month's case handling experience, ideally within Financial Services
Minimum 6 month's experience in using RECAL software (This is a MUST, please do not apply if you do not have experience of using RECAL software)
Experience of dealing with customers in a regulated environment (Pensions preferable)
Ability to demonstrate decision making using a holistic approach
PC skills (Word and Excel)
Strong literacy/numeracy & communication skills
Excellent attention to detail and accuracy
Ability to work to demanding deadlines
Ability to attain and maintain specified quality and production targets
Ability to work independently & as part of a rapidly changing team
Demonstrate an ability to work with honesty, integrity and trustworthiness
Maintain high standards of professionalism and competence