Description
Key Accountabilities:
Lead a Mobile Operations team, providing staff management, 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management.
Act as a change agent for sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
Drive an agile mind-set by adopting the practices and processes identified
Ensure the team's delivery is aligned with the ITID strategy and vision and also the Product Management direction
Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
With Product Management, prepare business cases for the implementation of new major products; support the delivery of these business cases up to board level
Support the Head of Mobile Operations with agreed ad hoc activities
Requirements:
Strong interpersonal skills - ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
Proven ability to articulate complex issues concisely and demonstrate innovation
Deep knowledge of Apple iOS, Android, Android Enterprise, smartphone manufacturers (eg, Google, Samsung, Apple, etc), Managed Play Store, smartphone configuration, mobile security, mobile asset management, BES
Experience of associated technology areas: MDM and UEM technologies (eg Blackberry or Microsoft Intune or VMware Workspace ONE/AirWatch, Citrix XenMobile/Citrix Endpoint Management), Office 365, telecommunications and networking, carrier networks, Apple DEP/VPP, Azure Active Directory
Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines