Description
Urgent opening for Desktop support engineer in Krakow, PolandKey Accountabilities:
• Work within the Mobile Operations team providing 3rd level support of said products, thought leadership, technical documentation, verbal and written communication, financial management
• Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
• Maintain an agile mind-set by adopting the practices and processes identified
• Understand and follow the ITID strategy and vision and also the Product Management direction
• Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
• As assigned: Be responsible for the team’s budget as assigned, perform vendor management as needed against assigned partners, following all applicable HSBC and ITID policies and procedures for financial and team management
• Work collaboratively with staff within the platform to identify and agree improvement opportunities
Requirements:
• Attention to product quality and the highest level of service provision
• Staying abreast of external developments in the general area of mobile smartphone and tablet devices, global regulation and competitor activity. Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the ITID strategy and goals
• Put the customer first – ensure our internal and external customers are always considered in all decisions made
• Experience of managing an agile infrastructure
• Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
• Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Gravitas and ability to interact with and coach senior executives
• Deep knowledge of Apple iOS, Android, Android Enterprise, smartphone manufacturers (e.g., Google, Samsung, Apple, etc), BlackBerry UEM, BlackBerry Work, BlackBerry Access, Managed Play Store, smartphone configuration, mobile security, mobile asset management, BES
• Experience of associated technology areas: MDM and UEM technologies (e.g. Blackberry or Microsoft Intune or VMware Workspace ONE / AirWatch, Citrix XenMobile / Citrix Endpoint Management), Office 365, telecommunications and networking, carrier networks, Apple DEP/VPP, Azure Active Directory
• Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
• Needs to be resourceful and demonstrate innovation
• Commercially astute, ability to balance and assess risk vs. reward, maximising cost effectiveness and profitability for functions and/or business lines
• Minimum Intermediate English required
Anirban Deb | Delivery Team | UBIQUE Systems
Phone : | Email : | Web : www.ubique-systems.com
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