Description
Production Support
- Be responsible for providing hands-on Level 2 production support of Wealth Management USA's Operations & Data platforms
- govern production support execution is aligned to existing ITIL framework
- follow effective and efficient operational policies, processes and procedures
- ensure all forms of workload are managed in line with established processes and procedures
- work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
- possess strong analytical, problem-solving and synthesizing skills (ie you know how to figure problems out)
- possess strong verbal, writing and communication skills
- preferably hands on automation tools
- have hands on experience to the distributed technologies: Unix, Java, Oracle/Sybase database, Autosys. Monitoring tools such as Splunk, Netcool and AppDynamics - all are very valuable skills for this role. You need to be a hand-on person.
- have a strong ability to solve complex issues