Description
Client seeking an experienced Level 2 production support of Wealth Management for an initial 6 month contract. Ideally we need someone that can start ASAP.
We are looking for someone who will;
- be responsible for providing hands-on Level 2 production support of Wealth Management USA's Operations & Data platforms
- govern production support execution is aligned to existing ITIL framework
- follow effective and efficient operational policies, processes and procedures
- ensure all forms of workload are managed in line with established processes and procedures
- work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
- possess strong analytical, problem-solving and synthesizing skills (ie you know how to figure problems out)
- possess strong verbal, writing and communication skills
- preferably hands on automation tools
- have hands on experience to the distributed technologies: Unix, Java, Oracle/Sybase database, Autosys. Monitoring tools such as Splunk, Netcool and AppDynamics - all are very valuable skills for this role. You need to be a hand-on person.
- have a strong ability to solve complex issues
Your team:
You'll be working in the TOC (Technology Operations Center) team in Wroclaw/Poland location and will be collaborating with the WMA Operations Development and support teams based out of USA, Poland and India. The TOC team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer/user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your Experience & Skills
You have:
- Bachelor's degree in Computer Science preferred
- 2 - 6 years of experience in IT support role within Financial services industry
- In-depth knowledge and understanding of distributed environment (technologies - Unix, Java, Oracle, Sybase, Autosys), and Incident and Problem Management practices.
- Demonstrated hands-on domain skills and track record of successful projects and deliveries
- Demonstrable experience in delivering a quality operational service to customers
- Operating in a global team environment
- ITIL qualified & proficient in using Service Now
- Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
- Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
Please apply today for an interview next week.