Description
Our client, an IT service Provider, is requiring a Service Desk Analyst to be based in Brussels.
Tasks
- Use of ITIL Methodology
- User guidance and support regarding the use of information systems/ICT tools, including PKI and certificates.
- Support regarding network issues to the stakeholders of the Information Systems developed in house and to the support and developments teams of the SRD.
- Follow-up of incidents related to information systems.
- Organisation of the reporting.
- Follow-up of user requests.
- Follow-up of bug reports.
- User guides writing.
- Update knowledge in Wiki.
Knowledge, education and skills required
- Level of education to a bachelor's level or 3 years of higher education
- Professional experience in the domain of minimum 4 years:
- Proven experience in end user assistance and support of information systems.
- Good IT skills.
- Usage of Incident Management tools, ITIL compliant.
- Knowledge of wiki, collaborative sites and social networks.
- Excellent communication/writing skills.
- Capability of integration in an international/multicultural environment.
- Rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings.
- Able to use the office automation tools (MS Office).
- Service Desk Analyst with good experience or the capacity to acquire swiftly sufficient knowledge on PKI and network, more specifically:
- PKI and certificates understanding.
- Network architecture, components and protocols understanding.
- Must be fluent in English. French is an asset.
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.