Description
Service Desk Analyst Barcelona and remote
IT Service Desk 2nd Level Desktop Support Specialist is required for a 6 month contract based in Barcelona. The successful candidate will be working remotely initially.
This position works closely with the 1st level engineers, as well as other IT departments for problem resolution.
Tasks
- Support 1st level Service Desk to resolve IT problems across Europe.
- Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
- Identify and analyze equipment failures
- Provide coaching guidance to 1st Level Service Desk Agents, ensuring delivery of high quality and proactive support.
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined
- Implementation/Installation and administration/maintenance of IT
- Ensure standards of infrastructure hardware and software
- Ensure a stable and performing environment for applications and systems.
- Contribute ideas to improve IT processes/services.
- Support implementation of new and/or improved IT processes
Key Skills and experience
- Minimum 3 years' experience of working in a preferably global IT organization underlined by respective training certificates, such as CCENT; MCSA or equivalent.
- High level of customer focus and strong customer support commitment
- Experience with ITIL processes
- Experience with EasyVista or Service Now is a bonus
- Active Directory experience
- Experience with Office Suite
- Basic SAP support experience
- Fluent English and Spanish
- German language skills a bonus
Location: Barcelona/remote
Duration: 6 months +
Daily Rate: €200
Start Date: ASAP!